Terms

SHIPPING AND RETURNS

Thank you for visiting and shopping at www.xmarkstheshop.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Usual postage costs are:

  • 1 to 5 comic books = $10
  • 5+ comic books = $15
  • All Day Bills are sent in a postal tube and we can fit up to 20 for $12
  • 1-3 Lobby Cards = $10
  • 3+ Lobby Cards = $15

All items are sent with a signature on delivery. This includes insurance up to $100. Items over $100 in value will need extra insurance, priced at $2 per $100 (eg: item valued at $300 the insurance will cost $6 extra. Item valued at $900 the insurance will cost $18 extra) This is to protect both the seller and the buyer.

International Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.
Usual postage costs are:

  • 1 to 5 comic books = $35
  • 5+ comic books = Please email for a quote
  • All Day Bills are sent in a postal tube and we can fit up to 20 for $35
  • 1-3 Lobby Cards = $35
  • 3+ Lobby Cards = Please email for a quote

All items are sent with a signature on delivery. Extra Cover costs $0 for the first $100 of cover and $4 for each subsequent $100 of cover (above $100 included cover) up to $5,000. (e.g. Item valued at $300 the insurance will cost $8 extra. Item valued at $900 the insurance will cost $32 extra) This is to protect both the seller and the buyer.

Shipment method

Australia Post and Couriers for very large items

Estimated delivery time

5-7 business days for domestic

6+ buisiness days for international

Shipment cost

As per Australia Post and Couriers Freight Rates

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

www.xmarkstheshop.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have ​30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We do not refund items for change of mind. Please view photos to see condition of the item you are buying.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-​refundable unless we have stated it was our fault, wrong item sent etc.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us. Phone (07) 3472 5623 or  email info@xmarkstheshop.com.au

WARRANTY

The manufacturer warrants that all goods will be free from defects in material and workmanship when properly installed under normal use for which they were intended or as otherwise stated in the manufacturer’s warranty included with the product. Carefully read all manufacturer’s instructions and warranties before hanging any product. Failure to comply with the manufacturer’s instructions may negate the manufacturer’s warranty.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE MANUFACTURER AND RETAILER HEREBY EXPRESSLY DISCLAIM ANY LIABILITY FOR PRODUCT DEFECT CLAIMS THAT ARE DUE TO PRODUCT MISUSE, IMPROPER SURFACE PREPARATION, IMPROPER PRODUCT APPLICATION OR IMPROPER PRODUCT OR COLOR SELECTION.

PRIVACY NOTICE

This privacy notice discloses the privacy practices for (www.xmarkstheshop.com.au). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at  (07) 3472 5623 or  info@xmarkstheshop.com.au

ORDERS

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

COOKIES

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

LINKS

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

WEBSITE USAGE TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern X Marks The Shop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term X Marks The Shop or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Shailer Park QLD Australia. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.